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  1. USPS just announced a 6% peak season surcharge, and eCommerce merchants who do not model the impact will bleed margin
    Insight | September 11, 2026

    USPS just announced a 6% peak season surcharge, and eCommerce merchants who do not model the impact will bleed margin

    7 min read - The US Postal Service announced on 25 August 2026 a 6% average rate increase for peak season shipping, effective 4 October through 17 January 2027. The surcharge impacts Ground Advantage, Priority Mail, Priority Mail Express, and Parcel Select, the services that carry the majority of eCommerce shipments during the holiday season. ...

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  2. Sansec discovered a pre-authentication Shopware takeover, and every eCommerce platform should take notice
    Insight | September 08, 2026

    Sansec discovered a pre-authentication Shopware takeover, and every eCommerce platform should take notice

    8 min read - Sansec's discovery of a pre-authentication Shopware vulnerability that enables full administrator account takeover and remote code execution is a reminder that the threat landscape for self-hosted eCommerce platforms is intensifying, and that most merchants do not have the monitoring infrastructure to detect these attacks before damage is done...

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  3. Google just merged Google Tag and Tag Manager, and eCommerce merchants who ignore this will pay for it in broken tracking
    Insight | September 08, 2026

    Google just merged Google Tag and Tag Manager, and eCommerce merchants who ignore this will pay for it in broken tracking

    9 min read - Google has announced a significant change to its measurement infrastructure: Google Tag and Google Tag Manager are being unified into a single platform, with no-code event tracking and faster data transmission. As ...

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  4. Retail media just hit $200 billion, but the 'enshittification' warning should worry every eCommerce advertiser
    Insight | September 07, 2026

    Retail media just hit $200 billion, but the 'enshittification' warning should worry every eCommerce advertiser

    9 min read - The global retail media market will reach $200.4 billion in 2026, according to ...

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  5. Walmart's Q2 proves that the future of eCommerce is not online: it is omnichannel infrastructure
    Insight | August 28, 2026

    Walmart's Q2 proves that the future of eCommerce is not online: it is omnichannel infrastructure

    8 min read - Walmart released its Q2 FY27 earnings on 20 August 2026, and the numbers tell a story that every eCommerce merchant should read carefully. Not because they need to match Walmart's scale, but because the results reveal where the competitive bar is being set. As the ...

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  6. The EU's €3 customs duty just changed the maths on cross-border eCommerce, and the Golden Quarter will prove it
    Insight | August 26, 2026

    The EU's €3 customs duty just changed the maths on cross-border eCommerce, and the Golden Quarter will prove it

    8 min read - The EU's €3 customs duty just changed the maths on cross-border eCommerce, and the Golden Quarter will prove it Since 1 July 2026, every parcel entering the European Union valued under €150 now carries a flat customs duty of €3 per item type. The previous exemption, which allowed low-value...

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  7. The UK subscription trap crackdown is coming three months early: Every eCommerce business with recurring revenue should be preparing
    Insight | August 25, 2026

    The UK subscription trap crackdown is coming three months early: Every eCommerce business with recurring revenue should be preparing

    13 min read - UK Prime Minister Andy Burnham announced on August 9, 2026, that a package of consumer protection measures, including a crackdown on so-called "subscription traps", would be brought forward. The legislation, which requires businesses to make subscriptions easy to cancel and to clearly warn customers before auto-renewals, was originally...

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  8. Sezzle wants a bank charter, and every eCommerce merchant using BNPL should understand why
    Insight | August 21, 2026

    Sezzle wants a bank charter, and every eCommerce merchant using BNPL should understand why

    8 min read - Sezzle, the buy now, pay later provider, announced on 13 August that it is pursuing a national bank charter. As Banking Dive reported...

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  9. When AI Overviews contradict your paid search ads, who wins the click?
    Insight | August 19, 2026

    When AI Overviews contradict your paid search ads, who wins the click?

    9 min read - You are spending money on paid search. Your Shopping ads are running, your product listings are optimised, and your bidding strategy is dialled in. Then Google's AI Overview appears above your ad, recommends a different product, or suggests that the category you are advertising might not be the right solution for the shopper's query. ...

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  10. Dunelm, Morrisons, and the quiet shift: AI shopping agents are moving from experiment to infrastructure
    Insight | August 17, 2026

    Dunelm, Morrisons, and the quiet shift: AI shopping agents are moving from experiment to infrastructure

    6 min read - In the first week of August 2026, three significant AI deployments landed within days of each other. Dunelm launched "Ask Dunelm," an AI-powered shopping assistant built with Google Cloud, now live in its iOS app. Morrisons rolled out Evercheck AI-powered self-checkout technology across 200 stores. And across the Atlantic, Kohl's deployed a Gemini-powered...

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  11. Visa's $2.4 billion BioCatch acquisition tells eCommerce merchants where fraud prevention is heading
    Insight | August 13, 2026

    Visa's $2.4 billion BioCatch acquisition tells eCommerce merchants where fraud prevention is heading

    9 min read - When the world's largest payment network spends $2.4 billion on a single acquisition, it is worth asking what they are buying and why they could not build it themselves. On 3 August 2026, Visa ...

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  12. Google's August 17 bidding change: What eCommerce advertisers need to know
    Insight | August 12, 2026

    Google's August 17 bidding change: What eCommerce advertisers need to know

    11 min read - In five days, Google is changing how its Smart Bidding system behaves when campaigns are limited by budget, and the eCommerce advertisers who stand to lose the most are, counterintuitively, the ones whose campaigns are currently performing the best. Starting August 17, campaigns using Target CPA or Target...

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  13. New Jersey just banned dynamic pricing, and every eCommerce business should be watching what happens next
    Insight | August 11, 2026

    New Jersey just banned dynamic pricing, and every eCommerce business should be watching what happens next

    9 min read - On 23 July 2026, New Jersey Governor Mikie Sherrill signed the Fair Price Protection Act into law. As the ...

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  14. Ghost citations: AI search is using your content, but not your brand, and most eCommerce businesses do not know it
    Insight | August 05, 2026

    Ghost citations: AI search is using your content, but not your brand, and most eCommerce businesses do not know it

    10 min read - There is a growing problem in AI-powered search that most eCommerce businesses have not noticed yet: AI platforms are citing your content as a source but never mentioning your brand name in the answer. Your information is being used to help shoppers make purchasing decisions, but those shoppers have no idea it came from you. ...

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  15. Attribution tells you who converted. Incrementality tells you why it matters.
    Insight | August 04, 2026

    Attribution tells you who converted. Incrementality tells you why it matters.

    11 min read - Every eCommerce business tracks conversions. Most can tell you which channels, campaigns, and ads drove those conversions, at least according to their attribution model. But here is the uncomfortable question most attribution dashboards cannot answer: would those customers have bought anyway? That question...

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  16. Michaels built an AI shopping assistant in six weeks: Here is what every retailer should learn from it
    Insight | July 31, 2026

    Michaels built an AI shopping assistant in six weeks: Here is what every retailer should learn from it

    10 min read - Michaels, North America's leading arts and crafts retailer, just launched "Ask Mike," an AI-powered shopping assistant built with Google Cloud's Gemini Enterprise for Customer Experience. What makes this story noteworthy is not the technology itself. It is the speed, the approach, and the early results, all of which carry practical lessons for eCommerce...

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  17. Nike's China digital reset: Why consolidating 1,000 online storefronts is a masterclass in distribution discipline
    Insight | July 30, 2026

    Nike's China digital reset: Why consolidating 1,000 online storefronts is a masterclass in distribution discipline

    10 min read - Nike announced on Tuesday that it is consolidating more than 1,000 digital storefronts across China's marketplace platforms down to a handful of official channels. By January 2027, the brand's online presence in China will rest within the Nike app, Nike.com.cn, and flagship experiences on Tmall, JD.com, and Douyin. Everything else closes. ...

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  18. eCommerce analytics tools
    Insight | July 30, 2026

    9 eCommerce Analytics Tools to Track, Optimise & Scale

    63 min read - Most eCommerce stores today run three to four analytics tools simultaneously. Gartner's...

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  19. The AI search visibility race: Why category framing and schema gaps are the new SEO battleground for eCommerce
    Insight | July 29, 2026

    The AI search visibility race: Why category framing and schema gaps are the new SEO battleground for eCommerce

    11 min read - On 21 July, Search Engine Land published a cluster of articles that, taken together, paint a picture of a fundamental shift in how eCommerce brands need to think about search visibility. The convergence of research on ChatGPT topic ownership, category framing in AI recommendations, schema markup for AI search, and Google's rollout of Gemini 3.5 Flash-Lite...

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  20. Mastercard's new scam rules: What eCommerce businesses need to know
    Insight | July 29, 2026

    Mastercard's new scam rules: What eCommerce businesses need to know

    12 min read - On July 24, 2026, Mastercard's revised standards for scam merchant monitoring, sometimes called SMMP, took effect. The rules, laid out in Mastercard's ...

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